Privacy Policy

Last updated: October 28, 2025

Contact Information

UserFirst

91 Gladstonos Street

3032 Limassol, Cyprus

Phone: +357 25 937 418

Email: info@domain.com

Our Commitment to Your Privacy

At UserFirst, protecting your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services. We believe in transparency about data practices and want you to feel confident about how your information is managed.

This policy applies to all information collected through our website, email communications, and any other interactions with UserFirst. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Personal Information You Provide

When you interact with our website or contact us for services, you may choose to provide certain personal information, including:

  • • Your name and contact details when filling out forms or requesting consultations
  • • Email address for communication and service delivery
  • • Information about your business or project when requesting design services
  • • Any other information you voluntarily share in your communications with us

Information Collected Automatically

Like most websites, we automatically collect certain technical information when you visit our site:

  • • Browser type, operating system, and device information
  • • IP address and general geographic location
  • • Pages visited, time spent on pages, and navigation patterns
  • • Referring website or source that led you to our site

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. These small files help us remember your preferences and understand how visitors interact with our site. You can manage your cookie preferences through your browser settings or by visiting our dedicated Cookie Policy page.

How We Use Your Information

Service Delivery and Communication

We use your personal information primarily to provide the UX/UI design services you request, respond to your inquiries, and communicate about project details. This includes sending you project updates, consultation schedules, and relevant service information.

Website Improvement and Analytics

The automatically collected data helps us understand how visitors use our website, which pages are most valuable, and where we can improve the user experience. This analysis allows us to optimize our website's design and functionality to better serve our visitors.

Marketing and Business Development

With your consent, we may use your contact information to send occasional updates about our services, share helpful UX design insights, or inform you about new offerings that might interest you. You can opt out of these communications at any time.

Legal Compliance and Protection

We may use or disclose your information when necessary to comply with legal obligations, enforce our terms and conditions, protect our rights and property, or ensure the safety of our users and the public.

Legal Basis for Processing

We process your personal data based on several legal grounds, including your consent when you provide information voluntarily, contractual necessity to deliver our services, legitimate business interests in improving our offerings, and compliance with legal obligations under Cyprus and EU data protection laws.

Data Sharing and Third Parties

We respect your privacy and do not sell your personal information to third parties. However, we may share your data in the following limited circumstances:

Service Providers and Tools

We work with trusted third-party service providers who help us operate our website and deliver our services. These providers may include analytics platforms, email communication tools, hosting services, and payment processors. They only access information necessary to perform their specific functions and are contractually obligated to protect your data.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred to the acquiring entity. We would notify you of any such change and ensure your data continues to be protected under the same standards.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal processes, protect our rights, or investigate potential violations.

Important: We conduct due diligence when selecting third-party service providers and ensure they maintain appropriate data protection standards. We only share the minimum information necessary for them to perform their services.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • • Contact Form Data: Information from contact inquiries is retained for up to two years after the last contact or until you request deletion
  • • Client Project Data: Information related to active projects is kept for the duration of the project plus three years for business records and potential future reference
  • • Website Analytics: Aggregated and anonymized analytics data may be retained indefinitely for trend analysis and website improvement purposes
  • • Marketing Communications: Email addresses for marketing purposes are retained until you unsubscribe or request removal from our lists

How We Protect Your Data

We take the security of your personal information seriously and implement various measures to protect it from unauthorized access, disclosure, alteration, or destruction.

Encryption and Storage

We use industry-standard encryption protocols to protect data transmitted between your browser and our servers. Personal information is stored on secure servers with restricted access.

Access Controls

Only authorized personnel have access to personal information, and they are bound by confidentiality obligations. We implement role-based access controls and regular access reviews.

Regular Monitoring

We continuously monitor our systems for potential security vulnerabilities and unauthorized access attempts, taking immediate action when suspicious activity is detected.

Breach Notification

In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities as required by law, providing details about the incident and steps being taken.

Your Privacy Rights

Under data protection laws, including the EU General Data Protection Regulation (GDPR), you have several rights regarding your personal information. We are committed to helping you exercise these rights.

Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used format, along with details about how we process it.

Right to Rectification

If you believe any of your personal information is inaccurate or incomplete, you can request that we correct or update it. We will make the necessary changes promptly.

Right to Erasure

You may request that we delete your personal information, subject to certain conditions. We will honor such requests unless we have a legitimate reason to retain the data, such as legal obligations or ongoing business needs.

Right to Data Portability

You can request a copy of your personal data in a structured, machine-readable format that can be transferred to another service provider. This right applies to data you provided to us with your consent or for contract performance.

Right to Object

You have the right to object to certain types of processing, particularly for direct marketing purposes or processing based on legitimate interests. We will stop such processing unless we have compelling legitimate grounds to continue.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within one month, though this may be extended in complex cases. We may need to verify your identity before processing your request.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

  • Avoid filling out contact forms, account registrations, or any data-submitting features
  • Disable cookies through your browser settings (see our Cookie Policy for more details)
  • Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and confirm once your data has been removed from our systems.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through email or a notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes indicates your acceptance of the updated policy.